Seniors Health Insurance Information Program

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Seniors Health Insurance Information Program

Seniors Health Insurance Information Program (SHIIP) is a division of the Consumer Services Group of the North Carolina Department of Insurance that assists people with Medicare, Medicare Part D, Medicare supplement, Medicare Advantage and Long-Term Care insurance questions. 

We also help citizens recognize and prevent Medicare billing errors and possible fraud and abuse through our NC Senior Medicare Patrol program. (SHIIP) counsels Medicare beneficiaries and caregivers about Medicare, Medicare supplements, Medicare Advantage, Medicare Part D, and Long-Term Care insurance. The counselors on our toll-free line offer free and unbiased information regarding Medicare health care products.

  • Medicare (Parts A and B)
  • Medicare Supplements
  • Medicare Advantage (Part C)
  • Medicare Prescription Drug Plans (Part D)
  • Medicare Fraud and Abuse
  • Long-Term Care Insurance

Since the program’s creation in 1986, SHIIP has become a role model for other states and has received two national awards for “innovative” and “exemplary” service.

Help for yourself or your loved ones

  • Considering making coverage changes during Medicare’s Annual Election Period (Open Enrollment)? Contact your SHIP for one-on-one assistance with reviewing health or prescription drug plan options.
  • Worried about the out-of-pocket costs associated with Medicare? Contact your SHIP to find out about assistance programs you or your loved one might be eligible for.
  • Unsure about Medicare’s eligibility criteria? SHIPs can help you understand the guidelines.
  • Wondering what Medicare does and doesn’t cover? Medicare can be complicated. Contact your SHIP for answers.
  • Confused about who pays first, Medicare or another insurance? SHIPs can explain how Medicare works with supplemental policies, retiree coverage, Medicaid, and other insurers.  
  • Uncertain of yours or your loved one’s rights, under Medicare? Contact your SHIP for assistance.

Call us for a specific plan comparison Monday – Friday from 8am – 5pm.


“It’s going to save you money and it’s going to help you pick the right program for you.”

T. Stewart

“I had worked for two Fortune 500 companies,” says Gary Bartle, but found his Medicare options overwhelming. “It’s much better to sit down in front of somebody, and they can explain it to you.”

G. Bartle

“You shouldn’t have to decide between food or medication… the Medicare Counselors help… get you the cheapest program, the program that works best for you.”

M. Crandall

“I don’t live in the same city where my parents live, so this is something I really needed.” Rachel McGoogan needed SHIP to help her parents with their Medicare.

R. McGoogan

Seniors Health Insurance Information Program

(855) 408-1212 Website 325 North Salisbury Street
Raleigh, NC 27603